FREQUENTLY ASKED QUESTIONS
You ask, we answer
WHAT ARE THE PAYMENT METHODS ACCEPTED?
We accept payments via Credit/Debit Card, Apple Pay and Google Pay.
HOW DOES YOUR RETURNS POLICY WORK?
Pursuant to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to Bislakki a VAT number reference), has the right to withdraw the product from the purchase contract if any anomalies arise in the goods ordered.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL?
To exercise this right, the customer must demonstrate with a video recording of the first opening of the purchased product, to show any anomalies found,
send Bislakki, within 14 working days from the date of receipt of the goods, a return request via e-mail containing the following data:
-Name surname
-Cellphone number
-Product(s) purchased to be returned
-Order number and order date
Such communications and video evidence must be sent via email to info@bislakki.com no later than 14 days from receipt of the goods.
HOW TO RETURN THE PRODUCTS?
To make a return, the Customer can contact us at info@bislakki.com by writing their order number and SHOW WITH VIDEO EVIDENCE THE INITIAL OPENING OF THE ORDERED PRODUCT, to immediately demonstrate the defects found.
We will instantly communicate instructions, methods and times for processing the return procedure.
In the event of a reply from us, the shipping costs of the goods to be returned will be borne by us.
The Customer must return the items intact, unused, with their original packaging and, for better management of the return by Bislakki, attaching the return email to the package.
Returns will not be accepted for products returned without original packaging, which show signs of use, missing accessories and/or stickers or other defects and/or deficiencies that nullify the integrity of the product.
HOW IS THE RETURN REFUNDED?
​The Customer will be refunded within 14 days from the day of receipt of the goods by Bislakki. The refund will be made in an amount equal to the cost of the products purchased and returned. The shipping cost is at our expense. The refund will be made via the same payment method chosen by the Customer during the purchase. The customer who paid by cash on delivery will be refunded, by choice, by bank transfer or via PayPal. In case of payment with PayPal, the refund will be made by re-crediting the Customer's PayPal account. If the above methods for returning the goods are not respected, Bislakki reserves the right not to accept the return itself and not to issue a refund.